Biennale of Sydney Online Shop | Frequently Asked Questions
What are my shipping options?
We accept orders from Australian and international customers. All items will be shipped within 3 business days(excluding public holidays) of receiving your order.
We do not express post parcels.
NOTE: Due to COVID-19, we are currently experiencing fulfilment and shipment delays. And are unable to provide estimate delivery times.
Parcels within Australia are sent either by Sendle or Australia Post registered postal services, and you will receive a tracking number via email.All international post is sent via airmail.
Please contact us if your parcel has not arrived after 30 working days from the date of purchase: art@biennaleofsydney.com.au
For more information, please read our shop Terms and Conditions.
Do you accept orders from international customers?
Yes! As of 19 May 2020, international orders are processed directly online by the customer. International shipping rates are quantity based.
All International orders of more than one publication, please create a separate new transaction.
For more information, please read our shopTerms and Conditions.
What payment options do you accept?
We accept online payments via most credit and debit card types.
Can I have my parcel Express Posted?
We only process standard shipments. Parcels within Australia are sent either by Sendle or Australia Post registered postal services.
All international post is sent via airmail.
How do I cancel or change my order?
To cancel your order, please contact theBiennale of Sydney immediately on art@biennaleofsydney.com.au.
Orders cannot be cancelled once the items have been shipped.
What is your returns and refund policy?
Please read our Terms and Conditions for full details on returns and refunds.
I still have more questions, how can I contact the Biennale?
Send an email to art@biennaleofsydney.com.auto contact the Biennale of Sydney and we will respond to your enquiry as soonas possible.
